PART I: THERAPEUTIC PROCESS
If you are a client who is doing an immigration
evaluation, this policy and its details may differ due to the
nature of the evaluation. Please refer to the policies emailed to
you for more information about your evaluation.
BENEFITS/OUTCOMES
The therapeutic process seeks to meet goals established by all
persons involved, usually revolving around a specific
complaint(s). Participating in therapy may include benefits such
as the resolution of presenting problems as well as improved
intrapersonal and interpersonal relationships. The therapeutic
process may reduce distress, enhance stress management, and
increase one's ability to cope with problems related to work,
family, personal, relational, etc. Participating in therapy can
lead to greater understanding of personal and relational goals
and values. This can increase relational harmony and lead to
greater happiness. Progress will be assessed on a regular basis
and feedback from clients will be elicited to ensure the most
effective therapeutic services are provided. There can be no
guarantees made regarding the ultimate outcome of therapy.
EXPECTATIONS
In order for clients to reach their therapeutic goals, their
involvement and engagement is essential. Therapy is not a quick
fix. It takes time and effort, and therefore, may move slower
than your expectations. During the therapy process, we assess the
person, identify goals, review progress, and modify the treatment
plan as needed.
RISKS
In working to achieve therapeutic benefits, clients must take
action to achieve desired results. Although change is inevitable,
it can be uncomfortable at times. Resolving unpleasant events and
making changes in relationship patterns may arouse unexpected
emotional reactions. Seeking to resolve problems can similarly
lead to discomfort as well as relational changes that may not be
originally intended. We will work collaboratively toward a
desirable outcome; however, it is possible that the goals of
therapy may not be reached.
GENERAL STRUCTURE OF THERAPY
â— Intake Phase - During the first session, therapeutic
process, structure, policies and procedures will be discussed. We
will also explore your experiences surrounding the presenting
problem(s).
â— Assessment Phase - The initial evaluation may last 2-4
sessions. During this assessment phase, we will be getting to
know you. we will ask questions to gain an understanding of your
worldview, strengths, concerns, needs, relationship dynamics,
etc. During this relationship building process, we will be
gathering a lot of information to aid in the therapeutic approach
best suited for your needs and goals. If it is determined that we
are not the best fit for your therapeutic needs, we will provide
referrals for more appropriate treatment.
â— Goal Development/Treatment Planning - After gathering
background information, we will collaborate to identify your
therapeutic goals. If therapy is court ordered, goals will
encompass your goals and court
ordered treatment goals, based on documentation from the
court (please provide any court documents for review). Goals will
be discussed throughout the therapeutic process.
â— Intervention Phase - This phase occurs anywhere from
session two until discharge/termination/stopping therapy.
Actively participating in therapy sessions, utilizing solutions
discussed, and completing any assignments between sessions could
be beneficial. Progress will be reviewed and goals adjusted
as needed.
â— Discharge/Termination/Stopping Therapy - As you progress
and get closer to completing goals, we will collaboratively
discuss a transition plan for discharge/termination if
desired.
LENGTH OF THERAPY
Therapy sessions are typically weekly for 45-60 minutes depending
upon the nature of the presenting challenges and insurance
authorizations. It is difficult to initially predict how many
sessions will be needed. We will collaboratively discuss from
session to session what the next steps are and how often therapy
sessions will occur.
APPOINTMENTS AND CANCELLATIONS
You are responsible for attending each appointment and agree
to adhere to the following policy: If you cannot keep the
scheduled appointment, you MUST notify our office to cancel or
reschedule the appointment prior to 24 hrs of the scheduled
appointment time; emergencies will be assessed and considered by
the therapist or administration to waive fees. A cancellation fee
will be $60.00 of a regular session fee (unless otherwise
stated in writing). This will be generated as an invoice on our
portal and payments will be made through here. If you cancel or
reschedule consistently, we may re-evaluate your needs, desires,
and motivations for treatment at this time. Each insurance panel
has a different policy on whether clinicians can charge for
missed appointments. Check your provider's policies regarding
cancellations and/or no shows. The client is responsible for
covering a cancellation fee.
Psychotherapy is a uniquely personal service; therefore,
consultations/sessions may be briefly interrupted. Therapists may
periodically take time off for vacation, seminars, and/or become
ill. Attempts will be made to give adequate notice of these
events. If we are unable to contact you directly, a
colleague/assistant may contact you to cancel or reschedule an
appointment.
FEES
The fee for each therapy session varies on the clinician and the
client (also different depending on if the client uses an
insurance plan). Payment is due after the held session.
Acceptable forms of payment are: (if in person session)
exact-amount cash, debit card and credit card through our portal.
If the client is utilizing an insurance plan, co-pays are paid
through the insurance-processing company (either Alma or Headway,
please speak with your therapist which company is being used). In
the event that a scheduled appointment time is missed or
cancelled less than 24 hours in advance, please refer to the
"Appointments and Cancellations" policy above. The clinician
reserves the right to terminate the counseling relationship if
more than 2 agreed upon sessions are missed without proper
notification.
TRIAL, COURT ORDERED APPEARANCES, LITIGATION
Rarely, but on occasion, a court will order a therapist to
testify, be deposed, or appear in court for a matter relating to
your treatment or case. In order to protect your confidentiality,
we suggest considering whether or not getting involved in the
court system is beneficial for your well-being. If we get called
into court by you or your attorney, you will be charged a fee of
$300 per hour to include travel time, court time,
preparing documents, etc.
COPIES OF MEDICAL RECORDS
Should you request a copy of your records please allow for a
review in one (or more depending on the document) of your session
and at least 2 weeks to prepare for you.
PHONE CONTACTS AND EMERGENCIES
Because our practice is virtual, you may contact us via email at
support@salgadopsychotherapy.com at any time. Please allow
between 24hrs - 48hrs for a response. You may also call us at
516-853-6138 Monday - Friday 10am - 8pm, leave a voicemail, and a
return call will be made within 24hrs or as soon as there is
availability. You may also make arrangements with your current
therapist/clinician about what is the best form of communication
for both.
In case of an emergency, you can access emergency assistance by
calling the National Suicide Prevention Lifeline at
1-800-273-8255. If either you or someone else is in danger of
being harmed, dial 911.
PART II: CONFIDENTIALITY
Anything said in therapy is confidential and, we the therapist,
may not be able to reveal to a third party without written
authorization, except for the following limitations:
â— Child Abuse: Child abuse and/or neglect, which include but are
not limited to domestic violence in the presence of a child,
child on child sexual acting out/abuse, physical abuse, etc. If
you reveal information about current child abuse or child
neglect, we are required by law to report this to the appropriate
authority.
â— Vulnerable Adult Abuse: Vulnerable adult abuse or neglect. If
information is revealed about vulnerable adult or elder abuse, we
are required by law to report this to the appropriate
authority.
â— Self-Harm: Threats, plans or attempts to harm oneself. We are
permitted to take steps to protect the client's safety, which may
include disclosure of confidential information.
â— Harm to Others: Threats regarding harm to another person. If
you threaten bodily harm or death to another person, we are
required by law to report this to the appropriate
authority.
â— Court Orders & Legal Issued Subpoenas: If we receive a
subpoena for your records, we will contact you so you may take
whatever steps you deem necessary to prevent the release of your
confidential information. We will contact you twice by phone. If
we cannot get in touch with you by phone, we will send you
written correspondence via email and/or post mail. If a court of
law issues a legitimate court order, we are required by law to
provide the information specifically described in the order.
Despite any attempts to contact you and keep your records
confidential, we are required to comply with a court order.
â— Law Enforcement and Public health: A public health authority
that is authorized by law to collect or receive such information
for the purpose of preventing or controlling disease, injury, or
disability; to a health oversight agency for oversight activities
authorized by law, including audits; civil, administrative, or
criminal investigations; inspections; licensure or disciplinary
actions; civil, administrative, or criminal proceedings or
action; limited information (such as name, address DOB, dates of
treatment, etc.) to a law enforcement official for the purpose of
identifying or locating a suspect, fugitive, material witness, or
missing person; and information that your clinician believes in
good faith establishes that a crime has been committed on the
premises.
â— Governmental Oversight Activities: To an appropriate agency
information directly relating to the receipt of health care,
claim for public benefits related to mental health, or
qualification for, or receipt of, public benefits or services
when your mental health is integral to the claim for benefits or
services, or for specialized government functions such as fitness
for military duties, eligibility for VA benefits, and national
security and intelligence.
â— Upon Your Death: To a law enforcement official for the purpose
of alerting of your death if there is a suspicion that such death
may have resulted from criminal conduct; to a coroner or medical
examiner for the purpose of identifying a deceased person,
determining a cause of death, or other duties as authorized by
law.
â— Victim of a Crime: Limited information, in response to a law
enforcement official's request for information about you if you
are suspected to be a victim of a crime; however, except in
limited circumstances, we will attempt to get your permission to
release information first.
â— Court Ordered Therapy: If therapy is court ordered and we agree
to work together, the court may request records or documentation
of participation in services. We will discuss and review the
information and/or documentation with you in session prior to
sending it to the court.
â— Written Request: Clients must sign a release of information
form before any information may be sent to a third party. A
summary of visits may be given in lieu of actual
"psychotherapy/progress notes." If therapy sessions involve more
than one person, each person over the age of 18 MUST sign the
release of information before information is released.
â— Fee Disputes: In the case of a credit/debit card dispute, we
reserve the right to provide the necessary documentation (i.e.
your signature on the "Therapy Consent & Agreement" that
covers the cancellation policy to your bank or credit card
company should a dispute of a charge occur. If there is a
financial balance on account, a bill will be sent to the home
address on the intake form unless otherwise noted.
â— Couples and Family Counseling & "No Secret" Policy: When
working with couples, all laws of confidentiality exist. We
request that neither partner attempt to triangulate the therapist
into keeping a "secret" that is detrimental to the couple or
family's therapy goal. If one partner requests that the therapist
keep a "secret" in confidence, the therapist may choose to end
the therapeutic relationship and give referrals for other
therapists as our work and your goals then become
counter-productive. However, if one party requests a copy of
couples or family therapy records in which they participated, an
authorization from each participant (or their representatives
and/or guardians) in the sessions will be requested before the
records can be released.
â— Dual Relationships & Public: Our relationship is strictly
professional. In order to preserve this relationship, it is
imperative that there is no relationship outside of the
counseling relationship (ie: social, business, or friendship). If
we run into each other in a public setting, the therapist will
not acknowledge you as this would jeopardize confidentiality. If
you were to acknowledge the therapist, you are giving consent to
breach confidentiality; your confidentiality will be at
risk.
â— Social Media: No friend requests on ourpersonal social
media outlets (Facebook, LinkedIn, Pinterest, Instagram, Twitter,
etc.) will be accepted from current or former clients. If you
choose to comment on our professional social media pages or
posts, you do so at your own risk and may breach confidentiality.
We cannot be held liable if someone identifies you as a client.
Posts and information on social media are meant to be educational
and should not replace therapy. If you are a current client of
ours, please do not contact us regarding your therapeutic process
through any social media site or platform. They are not
confidential, nor are they monitored, and may become part of
medical records.
â— Electronic Communication: If you need to contact your therapist
outside of our sessions, please make arrangements with them about
what form of communication is best for both.
â—‹ Clients often use text or email as a convenient
way to communicate in their personal lives. However, texting
introduces unique challenges into the therapist-client
relationship. Texting is not a substitute for sessions. Texting
is not confidential. Phones can be lost or stolen. DO NOT
communicate sensitive information over text. The identity of the
person texting is unknown as someone else may have possession of
the client's phone.
â—‹ Do not use email for emergencies. In the case of
an emergency call 911, your local emergency hotline or go to the
nearest emergency room. Additionally, e-mail is not a substitute
for sessions. If you need to be seen, please call to book an
appointment.
â—‹ Our emails ending in @salgadopsychotherapy.com
are HIPAA compliant and confidential. Do not communicate
sensitive medical or mental health information via other forms of
email.
â—‹ Furthermore, if you send email from a work
computer, your employer has the legal right to read it. E-mail is
a part of your medical record.
â— Sessions Outside the Office: All sessions are currently
virtual. We will notify you if this changes and there are options
for in-person sessions.
PART III: HEALTH INSURANCE
YOUR INSURANCE COMPANY
Currently, Headway and Alma are used as the platform to aid
insurance (5 specific insurance plans) claims related processes.
Those 2 companies serve as the middle 'person (s)' between the
therapist and your insurance company (if using one). By using
insurance, we are required to give a mental health
diagnosis that goes in your medical record. The clinical
diagnosis is based on your current symptoms even though you may
have been previously diagnosed. We will discuss your diagnosis
during the session. Your insurance company will know the times
and dates of services provided. They may request further
information to authorize additional services regarding treatment;
Headway/Alma will notify me and/or you in the event this comes
up.
IMPORTANT: Some psychiatric diagnoses are not eligible for
reimbursement. In the event of non-coverage or denial of payment
of a session held, you will be responsible to pay for services
provided. Salgado Mental Health Counseling PC reserves the right
to seek payment of unpaid balances by collection agency or legal
recourse after reasonable notice to the client.
PRE-AUTHORIZATION & REDUCED CONFIDENTIALITY
When visits are authorized, usually only a few sessions are
granted at a time. When these sessions are complete, we may need
to justify the need for continued service, potentially causing a
delay in treatment. If insurance is requesting information for
continued services, confidentiality cannot be guaranteed.
Sometimes, additional sessions are not authorized, leading to an
end of the therapeutic relationship even if therapeutic goals are
not met.
POTENTIAL NEGATIVE IMPACTS OF A DIAGNOSIS
Insurance companies require clinicians to give a mental health
diagnosis (i.e., "major depression" or "obsessive-compulsive
disorder") for reimbursement. Psychiatric diagnoses may
impact you in the following ways (depending on your disclosure
and requirements of establishment):
1. Denial of insurance when applying for disability or life
insurance;
2. Company (mis)control of information when claims are
processed;
3. Loss of confidentiality due to the increased number of persons
handling claims;
4. Loss of employment and/or repercussions of a diagnosis in
situations where you may be required to reveal a mental
health disorder diagnosis on your record. This includes but is
not limited to: applying for a job, financial aid, and/or
concealed weapons permits.
5. A psychiatric diagnosis can be brought into a court case
without your consent if documents are subpoena (please see
'Confidentiality limitations above). It is important that you're
an informed consumer. This allows you to take charge regarding
your health and medical record. At times, having a diagnosis can
be helpful when requesting certain services.
PART III: REASONS WHY SOME CLINICIANS DO NOT ACCEPT
INSURANCE
â— Reduced Ability to Choose: Most health care plans today
(insurance, PPO, HMO, etc.) offer little coverage and/or
reimbursement for mental health services. Most HMOs and PPOs
require "preauthorization" before you can receive services. This
means you must call the company and justify why you are seeking
therapeutic services in order for you to receive reimbursement.
The insurance representative, who may or may not be a mental
health professional, will decide whether services will be
allowed. If authorization is given, you are often restricted to
seeing the providers on the insurance company's list.
Reimbursement is reduced if you choose someone who is not on the
contracted list (out-of-network providers); consequently, your
choice of providers is often significantly restricted.
â— Pre-Authorization and Reduced Confidentiality: Insurance
typically authorizes several therapy sessions at a time. When
these sessions are finished, your therapist must justify the need
for continued services. Sometimes additional sessions are not
authorized, leading to an end of the therapeutic relationship
even if therapeutic goals are not completely met. Your insurance
company may require additional clinical information that is
confidential in order to approve or justify a continuation of
services. Confidentiality cannot be assured or guaranteed when an
insurance company requires information to approve continued
services. Even if the therapist justifies the need for ongoing
services, your insurance company may decline services. Your
insurance company dictates if treatment will or will not be
covered. Note: Personal information might be added to
national medical information data banks regarding
treatment.
â— Negative Impacts of a Psychiatric Diagnosis: Insurance
companies require clinicians to give a mental health diagnosis
(i.e., "major depression" or "obsessive-compulsive disorder") for
reimbursement. Psychiatric diagnoses may impact you in the
following ways:
1. Denial of insurance when applying for disability or life
insurance; 2. Company (mis)control of information when claims are
processed; 3. Loss of confidentiality due to the increased number
of persons handling claims; 4. Loss of employment and/or
repercussions of a diagnosis in situations where you may be
required to reveal a mental health disorder diagnosis on your
record. This includes but is not limited to: applying for a job,
financial aid, and/or concealed weapons permits. 5. A psychiatric
diagnosis can be brought into a court case (ie: divorce court,
family law, criminal, etc.). It is also important to note that
some psychiatric diagnoses are not eligible for reimbursement.
Working with clinicians who are out-of-network providers
(clinicians that do not take insurance):
These involve enhanced quality of care and other
advantages:
1. You are in control of your care, including choosing your
therapist, length of treatment, etc.
2. Increased privacy and confidentiality (except for limits of
confidentiality).
3. Not having a mental health disorder diagnosis on record.
4. Consulting with therapists on non-psychiatric issues that are
important to you that aren't billable by insurance.
We still provide services for clients who have specific insurance
plans as well as clients who pay out-of-pocket as we want people
to have more access to mental health care with specialty
providers.
PART IV: CONSENT
1. I have read and understand the information contained in the
'Therapy Agreement, Policies and Consent.' I have discussed
any questions that I have regarding this information with my
therapist. My signature below indicates that I am voluntarily
giving my informed consent to receive counseling services
and agree to abide by the agreement and policies listed in this
consent. I authorize my assigned therapist from Salgado
Mental Health Counseling to provide counseling services that are
considered necessary and advisable.
2. I authorize the release of treatment and diagnosis information
(as described in Part III, above) necessary to process bills for
services to my insurance company (if applicable), and request
payment of benefits to Salgado Mental Health Counseling PC. I
acknowledge that I am financially responsible for payment whether
or not covered by insurance. I understand, in the event that fees
are not covered by insurance, my therapist or Salgado Mental
Health Counseling PC may utilize payment recovery procedures
after reasonable notice to me, including a collection company or
collection attorney.
3. (If applicable) Consent to Treatment of Minor Child(ren): I
hereby certify that I have the legal right to seek counseling
treatment for minor(s) in my custody and give permission to
Salgado Mental Health Counseling PC to provide treatment to my
minor child(ren). If I have unilateral decision-making capacity
to obtain counseling services for my minor, I will provide the
appropriate court documentation to Salgado Mental Health
Counseling PC prior to or at the initial session. Otherwise,
I will have the other legal parent/guardian sign this consent for
treatment prior to the initial session.